99.5% Uptime Across AV & IT Assets | How Azim Premji Foundation Transformed AV Management

Case Study: Monitoring More. Fixing Faster. How Azim Premji Foundation Transformed AV Management

Client: Azim Premji Foundation & University, Bengaluru

Project Overview

The Azim Premji Foundation operates across rural India, delivering transformative education and public health programs. Its sister institution, Azim Premji University in Bangalore, is a hub for academic research, policy work, and faculty development.

Across these environments, AV systems are mission critical. But maintaining consistent performance across such diverse spaces—remote field offices, digital classrooms, training labs, and university auditoriums—was proving difficult.

Purpose

The objective of this project is to find a contractor who can provide one year of preventive and comprehensive service support for the Azim Premji Foundation. The Foundation seeks professional services and cost proposals for maintaining the facility’s Audiovisual (AV) System.

This AV system includes displays, switchers, amplifiers, speakers, microphones, processors, cameras, and other integrated components. These elements are essential for the proper functioning of the Consular AV System.

The objective of this comprehensive preventive maintenance contract is to eliminate system malfunctions, breakdowns, and deterioration when AV systems are activated and operating, thereby ensuring consistent AV asset management uptime.

Solution Delivered:

AllWave deployed a hybrid support model combining remote monitoring, centralized diagnostics and AMC-based preventive maintenance:

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>24/6 Proactive Monitoring: We tracked AV room health, alerting the support team in real time when faults occurred—even before users noticed

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• Remote Troubleshooting & Fixes: Our support engineers remotely resolved over 80% of AV issues without stepping foot on-site.
• Preventive AMC Visits: Strategically planned physical maintenance trips to university and field sites, focused on long-term system health.
• Detailed Reports: Monthly performance summaries with uptime %, room usage stats, SLA compliance, and incident heatmaps.

=”3761″>Conclusion:

>AllWave’s remote-first AV strategy empowers Azim Premji Foundation & University to deliver uninterrupted learning, drive operational efficiency, and scale educational impact—seamlessly, securely, and smartly, with consistent AV asset management uptime.

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