The integration of JIRA and Confluence, aligned with ITIL-UK standards, empowers Allwave AV to efficiently manage IT services, streamline issue resolution and deliver exceptional support to field engineers, driving improved customer satisfaction
-
3 Ways to reach our Support Team
We offer 16x6 NOC Support Services and global assistance through the PSNI Global Alliance, ensuring seamless audio-visual and unified communication infrastructure support services
Real-Time Service Updates with Mobile-Enabled Field Engineers
Our field engineers ensure seamless communication by providing real-time updates on service requests and incidents directly from their mobile devices. This enables:
- Quick updates help in efficient issue resolution
- Clients stay informed at every step.
- Engineers can update on the go, reducing delays
- Teams can track progress and assign tasks dynamically.
Why Work With Us
Why a Ticketing System Matters in the AV World?
Instead of reaching out to different people, users can log everything in one centralized system. This simplifies communication and ensures no issue gets lost in emails or WhatsApp messages.
Tickets help IT/AV teams prioritize issues based on urgency, so critical problems are handled first. For users, this means less waiting time and smoother operations during important meetings.
Users can track the progress of their request at every stage. This creates accountability on the support side and removes the uncertainty of “what’s happening with my issue.”
A ticketing system builds a history of recurring problems and their solutions. This helps support teams resolve repeat issues faster and prevents users from explaining the same thing multiple times.
With predictable support and clear timelines, users feel confident relying on AV systems. This translates to less frustration, fewer interruptions, and more productive use of meeting spaces.
What We Offer
Quality Product at Every Step
5600
+105
+25
50
+
Our Blog & Article
